Refund Policy

1. The short version

• The core of Datestiny is free — you never need to pay to meet someone.
• Datestiny Pro's annual plan starts with a 7-day free trial. Cancel during the trial and you pay nothing at all.
• You can cancel any subscription at any time; you keep Pro until the end of the period you've paid for.
• If we ever charge you in error — a duplicate subscription, a double charge, a billing bug — we refund it in full, no questions asked.

2. Plans and billing

Datestiny Pro is an auto-renewing subscription sold in two plans: weekly ($9.99/week) and annual ($99.99/year). On the web app, payment is processed by Stripe; card details never touch our servers. The annual plan includes a 7-day free trial — your card is only charged when the trial ends. The weekly plan has no trial and is charged at purchase.

Subscriptions renew automatically at the end of each billing period until canceled. Prices are in USD and may change with notice; a price change never applies to a period you've already paid for.

3. Free trial

If you cancel the annual plan before your 7-day trial ends, your card is never charged. You can cancel from the app: Settings → Manage Subscription, which opens your secure Stripe billing portal. Trials are one per customer.

4. Cancellation

Cancel anytime from Settings → Manage Subscription. Cancellation stops future renewals — it does not end your current period early. You keep full Pro access until the day your paid period ends, and you are not charged again after that.

5. Refunds

Billing errors are always refunded in full. If you were charged twice, ended up with a duplicate subscription, or see any charge you didn't authorize, contact us and we'll refund it promptly — typically the same day we see your message.

Otherwise, payments are generally non-refundable. Because Pro unlocks its value immediately (the Coach's full analysis on every match), we don't offer refunds for partially used periods or for simply changing your mind after the trial has ended. That said, we're a small team that would rather be fair than technical — if something about your experience went wrong, write to us and we'll look at it case by case.

Nothing in this policy limits any non-waivable statutory refund rights you may have under the consumer-protection laws of where you live.

Approved refunds go back to your original payment method through Stripe, usually within 5–10 business days depending on your bank.

6. How to reach us

Email info@datestinyapp.com from the email address on your Datestiny account and tell us what happened. Include the date of the charge if you have it. A human reads every message.